Tavex Aur & Valută

Irina: - Hello and welcome! I'm Irina Pintilie from TOP100 of Romania. Last year, Tavex Aur & Valută was nominated by clients as one of the top companies in Romania. Can you share with us the decision behind focusing on your line of work?

Mr. Dimo: - Our journey began with Tavex, an Estonian company established in 1993. With a strong presence across Estonia, the Scandinavian countries, and Bulgaria, we ventured into Romania, attracted by its potential. Our core lies in investment gold, and our success in Bulgaria led us to expand into Romania.

Irina: - It's impressive to be part of an international project like this. What do you believe makes your clients appreciate your services so much?

Mr. Dimo: - It's all about the level of service. We constantly strive to see things from our customers' perspective and make improvements. Even faced with challenges, like our initial struggle during the COVID-19 pandemic, we persisted because we believe in our vision.

Irina: - Maintaining quality is crucial for being part of the top 100. How do you manage it, especially with your services being so customer-facing?

Mr. Dimo: - It's undoubtedly challenging, especially in a service-oriented company. We focus on ensuring high-quality interactions at all customer touchpoints, keeping up with digital trends and customer expectations, which have significantly evolved.

Irina: - Every day brings new challenges. How do you stay motivated and focused?

Mr. Dimo: - The love for what we do is our main source of motivation. Surrounding ourselves with passionate colleagues also fuels our drive to excel.

Irina: - What’s the next milestone for Tavex Aur & Valută?

Mr. Dimo: - Our goal is to become the most recognized name in investment gold and currency exchange in Romania. We believe we're on the right track, but there's still work to be done.

Irina: - It's wonderful to see your dedication to excellence recognized. Would you like to share a message with your clients?

Mr. Dimo: - We encourage everyone to prioritize their health, family, and friends, and to make wise financial decisions based on education and common sense.

Irina: - Thank you for your time. Your commitment to quality service truly merits your place in the TOP100 Best Companies in Romania.